Customer Success Agent

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September 11

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HR Ways - Hiring Tech Talent

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HR Tech • Recruitment • SaaS

HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.

11 - 50 employees

Founded 2017

👥 HR Tech

🎯 Recruiter

☁️ SaaS

📋 Description

• Offering assistance to Mailmunch clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction • Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos • Funneling user voice to the product team using our community feedback page and Intercom tools • Take scheduled Zoom calls to offer assistance over screen share • Upsell to existing customers or find new leads and close sales • Identify and execute new strategies to boost MRR • Handling Intercom chats • Taking demo calls • Creating bug reports • Creating feature requests • Maintaining reporting sheets of daily activities • Clearing Compliance reviews • Keeping track of Churn and finding new ways to reduce that churn • Review Bugs reported and check their current status • Update the Feature Requests and where they stand in terms of implementation • Review monthly performance as per manager • Offer ideas on how to improve the overall customer experience • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

🎯 Requirements

• Bachelors degree or above • 1+ years • Strong verbal and written communication • Strong drive to learn new tools and technologies • Curiosity to identify and resolve issues • Attention to detail • Analytical and process-oriented mindset • Comfortable collaborating across multiple departments • Active team player, self-starter, and multitasker • Familiarity with any CRM (nice to have) • Proficient in writing formal messages (nice to have) • Familiarity with E-commerce platforms and SaaS-based businesses (nice to have)

🏖️ Benefits

• Health Insurance and PTO