Bilingual Service Broker

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HUB International

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Finance • Insurance • Enterprise

HUB International is a leading insurance brokerage firm that provides a wide range of insurance and risk management services. They offer personal and business insurance solutions, including employee benefits, retirement and private wealth management, and people and technology consulting. HUB International serves a diverse array of industries, including agriculture, construction, finance, healthcare, hospitality, real estate, and transportation, among others. Their services include claims management, risk management, and employee training and development. HUB International positions itself as a partner committed to supporting and protecting its clients.

10,000+ employees

Founded 1998

💸 Finance

🏢 Enterprise

📋 Description

• Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. • Create an effortless experience for our clients. • Communicate with clients by phone, email, chat and/or other method as required. • Process requested changes or renewals. • Actively pursue opportunities to retain and account-round client policies. • Provide claim counseling and assistance to the client within company guidelines. • Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. • Document all details of client requests and conversations in the appropriate system. • Refer files requiring approval to the designated individual with recommendations for handling. • Exhibit accountability with regard to readiness in handling client contact opportunities. • Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.

🎯 Requirements

• High School diploma. • University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required. • Previous success in customer service and a strong desire to help customers. • Ability to multitask in a contact center environment. • Excellent verbal and written communication skills. • Ability to stay calm under pressure. • Positive and enthusiastic attitude. • Desire to work in a dynamic team environment. • Bilingual in French and English. • Insurance experience is not required.

🏖️ Benefits

• Group Health and Dental Benefits. • RRSP Company Matching Program. • Paid vacation, sick and personal days. • Employee discounts on personal, home and auto insurance policies. • Corporate discounts on gym memberships and other services/products. • Company-paid Employee and Family Assistance Program. • Health and wellness initiatives. • Ongoing recognition programs and opportunities for advancement.