Senior Technical Account Manager

4 days ago

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Veriff

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Security • Compliance • Finance

Veriff is a company that specializes in identity verification services. They provide technology to help businesses verify the identities of their users online, ensuring compliance, security, and trust. Their services are essential for industries where secure and reliable user identification is needed, such as finance, banking, and online marketplaces. Veriff's innovative solutions help prevent fraud and enhance user experience through seamless identity verification processes.

501 - 1000 employees

Founded 2015

🔐 Security

📋 Compliance

💸 Finance

💰 $100M Series C on 2022-01

📋 Description

• Leading Complex Technical Engagements: • Serving as the primary technical point of contact and trusted advisor for strategic EMEA accounts, including those involving complex, multi-system integrations and high-stakes regulatory environments, such as government entities and large partnerships. • Coordinating highly complex, cross-functional technical projects across EMEA accounts, managing timelines, resources, and dependencies to ensure all stakeholders are aligned and project goals are met. • Providing expert architectural and operational guidance to customers, including technical due diligence, solution design, and security/compliance alignment for IDV integration projects. • Driving Customer and Partner Success: • Driving the customer journey from complex integration/onboarding to full adoption and sustained value realization. • Working closely with large, enterprise customers and partners to define, set, and achieve clear, strategic project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions. • Identifying technical blockers and risks in complex integration projects and defining mitigation plans on the critical path to ensure successful go-lives. • Cross-functional Technical Alignment and Advocacy: • Serving as a key liaison between EMEA Account Managers, Solutions Engineering, and Product teams to ensure alignment on technical requirements, regulatory needs, and timelines for customer onboarding and go-lives. • Facilitating communication, tracking action items resulting from complex customer engagements and escalations, and supporting the preparation and delivery of crucial technical communications. • Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including complex documentation, deep-dive integrations, and tailored testing strategies, are completed on time.

🎯 Requirements

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company. • Proven ability to manage clients effectively, take initiative, lead complex projects and global teams, and perform hands-on technical work with a strong sense of accountability. • Deep technical knowledge of software architecture, APIs, complex integration methods, and cloud infrastructure, preferably in the KYC/IDV or a high-compliance industry. • Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience). • Fluency in English. • Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders (including C-level executives). • Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment. • Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.

🏖️ Benefits

• Extra recharge days per year on top of your annual vacation days • Stock options that ensure you share in our success • Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally • Learning and Development and Health & Sports budgets that you are free to tailor to your own needs • Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary