Director of UX

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3 days ago

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Lead and scale a team of experienced product designers (and researcher) responsible for end-to-end experience design across the Upmarket product area. • Shape the UX strategy for the Upmarket customer journey — balancing enterprise-grade needs with HubSpot’s hallmark simplicity. • Partner cross-functionally with Product, Engineering, and Research to define objectives, prioritize opportunities, and drive clarity from complexity. • Evolve our admin experience and other key surfaces that support enterprise-level governance, access management, data privacy, and multi-user collaboration. • Champion design quality and craft — coaching designers to deliver consumer-grade experiences while solving enterprise-scale problems. • Establish systems and frameworks that help teams work efficiently across multiple product lines and customer contexts. • Build team health and culture, ensuring a strong sense of belonging, purpose, and professional growth across distributed teams (US East Coast + EMEA).

🎯 Requirements

• Experience managing design managers, senior ICs and user researchers • Experience leading design in B2B SaaS, ideally within commerce, platform, or administrative systems for mid-market to enterprise customers. • Fluency in platform design and information architecture, able to connect systems thinking with human-centered execution. • Strong strategic acumen — able to balance long-term vision with near-term delivery and business outcomes. • Technical fluency — comfortable working in complex technical domains, collaborating closely with engineers, and understanding platform constraints. • Track record of coaching high-performing designers to elevate craft, clarity, and impact. • Ability to thrive in ambiguity, bringing structure to complex problems while maintaining empathy and creativity.

🏖️ Benefits

• The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. • In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). • Some roles may also be eligible for overtime pay. • Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.