Lead Contract Manager

November 20

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. • Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer. • Establish cooperative working relationships with customers. • Lead forecasting discussions and pipeline reviews with internal colleagues. • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. • Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills. • Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives. • Improve forecast accuracy and consistency • Work with senior internal and external stakeholders • Develop your understanding of SaaS economics • Deliver best in class service to our upmarket customers (200+ employees) • Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

🎯 Requirements

• Have 5+ years of experience working in contract or renewal management (or in a similar role) • Experience in working with Legal teams to manage complex contract specifications • Experience working with large organizations (200+ employees) • Are passionate about creating a great customer experience • Demonstrate the ability to consistently over-perform versus their targets and other primary metrics • Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc. • Work autonomously and strategically • Solve problems with curiosity and creativity • Seek to understand multiple perspectives in a situation • Have growth driven negotiation skills • Show clear communication skills with the ability to effectively lead a phone conversation • Possess prioritization and organizational skills with attention to detail • Embrace a dynamic and motivating environment • Invest in relationships with customers and colleagues • Contribute to a positive team environment of equality and inclusion

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities