Manager, Customer Success, Strategic Accounts

October 27

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Lead a team of 5 Lead CSMs that is dedicated to delivering a remarkable total customer experience, measured by Retention and Expansion • Support and direct new and existing Lead CSMs in strategies to build durable customer value • Serve as a coach and a leader, helping to develop the skills of your team as they grow in their career • Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner • Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in management • Analyse customer and performance data to make informed decisions about operational and process changes • Contribute to and co-manage segment and organization-wide initiatives to enable CSMs and drive value for customers • Drive AI adoption with your team to optimise performance and productivity

🎯 Requirements

• Experience working at a marketing, software, management and/or consulting company • A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment • Record of success collaborating with all levels of internal management • Experience navigating and resolving customer escalations • A proven track record of executing bold growth strategies and over-performing against company targets and expectations • Excellent leadership, organisational, problem solving, and decision-making skills • A deep understanding of marketing, sales and service best practices • A background using data to analyse results and make decisions • The ability to communicate effectively in small and large groups

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development