Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
Head of Talent Acquisition
🔥 0 minutes ago
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Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
📋 Description
• Own Hugo's end-to-end talent acquisition strategy and align hiring plans with business growth objectives • Build a scalable, high-performing recruitment function capable of supporting multi-market hiring demand • Lead recruitment delivery across the organization, ensuring hiring targets are met with speed, quality, and efficiency • Continuously improve sourcing strategies, recruitment processes, and hiring outcomes • Build, lead, and develop a lean, high-performing talent acquisition team • Partner closely with business leaders to forecast hiring needs and drive workforce planning • Build a data-driven, AI-enabled talent acquisition function leveraging automation, technology, and standardized processes • Establish clear hiring metrics, reporting, and operating rhythms to improve visibility, accountability, and decision-making • Strengthen Hugo's employer brand and develop sustainable talent pipelines across key markets • Ensure an exceptional candidate experience throughout the recruitment lifecycle
🎯 Requirements
• 10+ years of experience in Talent Acquisition with experience leading hiring teams and programs at scale • Proven track record of building, scaling, or transforming talent acquisition functions in high-growth or complex operating environments • Strong experience driving niche recruitment while maintaining hiring quality, speed, and efficiency • Demonstrated ability to build recruiting processes, metrics, and operating systems that improve performance and predictability • Experience leveraging ATS, automation, AI tools, and recruiting technologies to enhance hiring outcomes • Strong stakeholder management and communication skills, with the ability to influence across functions and levels • Analytical and data-driven, with experience using recruiting metrics to drive decisions and continuous improvement • Experience hiring across multiple international markets (US, UK, Europe, Africa or comparable multi-region environments)
🏖️ Benefits
• Professional development opportunities • Flexible working hours • Paid time off
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