Lead Product Manager – Provider Direct Connect

🕒 October 19

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Define and drive the product vision, strategy, and roadmap for Provider Direct Connect capabilities • Champion backlog refinement and prioritization aligned with customer value, business outcomes, and technical scalability • Develop scalable and standardized integration solutions that support enterprise growth and improve provider engagement • Partner with provider organizations and internal stakeholders to identify business needs, opportunities, and pain points • Build relationships with providers, vendors, and cross-functional partners to drive successful product outcomes • Coordinate cross-functional collaboration to resolve incident tickets impacting provider operations and minimize disruption • Ensure appropriate maintenance, support, and follow-through for provider-impacting issues • Collaborate with technology, architecture, and operational teams to define integration standards and long-term platform capabilities • Translate customer and business needs into product requirements and prioritized investments • Balance short-term delivery objectives with long-term strategic goals and platform evolution • Partner with implementation and customer success teams to support onboarding, adoption, and provider satisfaction • Establish success metrics and use data-driven insights to measure performance and inform product decisions • Communicate roadmap priorities, outcomes, risks, and business value to senior leadership and key stakeholders • Drive continuous improvement to enhance provider experiences and reduce administrative complexity • Ensure solutions emphasize scalability, standardization, operational excellence, and long-term sustainability

🎯 Requirements

• Bachelor's degree or equivalent experience • 8+ years of Product Management, Healthcare Technology, Provider Solutions, Integration Management, Digital Products, or related experience • Experience developing product strategy, product vision, roadmaps, and executing products from concept through delivery • Experience leading large, cross-functional initiatives involving business, operations, technology, and external stakeholders • Demonstrated experience managing complex stakeholder relationships and influencing decisions across matrixed organizations • Experience working with integration-based products, platforms, APIs, or digital connectivity solutions • Experience gathering, prioritizing, and translating customer and business needs into actionable product requirements • Strong communication and presentation skills with the ability to communicate effectively across all organizational levels, including senior leadership • Experience defining success metrics and leveraging data to drive prioritization and product decisions • Proven ability to manage competing priorities and execute effectively in a fast-paced environment • Strong attention to detail, organizational skills, and customer-focused mindset • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Preferred: Experience working directly with provider organizations, health systems, physician groups, or provider-facing technology solutions • Preferred: Demonstrated customer success acumen through provider onboarding, implementation, and scalable solution adoption • Preferred: Experience managing provider integrations, connectivity platforms, interoperability solutions, APIs, or data exchange capabilities • Preferred: Knowledge of FHIR, HL7, X12, and API-based integrations • Preferred: Strategic provider and external partner relationship experience • Preferred: Knowledge of CMS Star Ratings and RAD-V • Preferred: Experience driving standardization and scalable integration frameworks • Preferred: Experience partnering with Customer Success, Provider Services, Implementation, or Account Management teams • Preferred: Experience in healthcare payer operations, provider engagement, interoperability, or digital health ecosystems • Preferred: MBA, MHA, or other relevant advanced degree

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Occasional travel to Humana offices for training or meetings

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