Customer Success Manager

🕒 March 30

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humata Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

Healthcare • Consulting • Artificial Intelligence

Humata Health is a physician-led, AI company dedicated to creating a frictionless prior authorization process for healthcare providers, payers, and patients. The company focuses on automating and optimizing operational workflows to enhance revenue cycle management, reduce errors, and ensure patients receive timely care. By leveraging advanced artificial intelligence, Humata Health aims for efficient submission of authorizations and improved patient transparency. With a strong emphasis on collaboration with strategic partners and maintaining high efficiency in authorization handling, Humata Health has successfully automated a significant portion of referral volumes, transforming the healthcare system.

📋 Description

• Own and nurture assigned customer relationships through onboarding, implementation, and ongoing support • Serve as the primary customer contact and advocate, proactively addressing needs and concerns • Establish trusted-advisor relationships to drive adoption of Humata Health’s solutions • Develop and execute customer success plans aligned with strategic goals and operational workflows • Provide industry best-practice insights and use analytics to demonstrate value and ROI • Balance strategic planning with day-to-day tactical execution and problem-solving • Oversee the customer lifecycle from implementation through day-to-day operations • Collaborate with Growth, Product Development, and subject matter experts to align solutions with customer needs • Track and analyze Humata Health performance metrics to inform proactive strategies • Represent the customer voice in cross-functional initiatives improving user experience and product performance • Facilitate customer feedback sessions and integrate actionable insights into product and service improvements • Drive customer retention and renewals by demonstrating value • Identify opportunities for scope expansion or additional solutions • Deliver tailored reports and presentations covering customer outcomes, cost savings, performance metrics, and progress toward goals • Lead formal presentations on account health and future plans

🎯 Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field • 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology • Experience working in small teams where both strategic thinking and tactical execution are required daily • Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams • Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences • Proficient in PowerBI and data analytics • Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs) • Ability to work effectively in small team environments and early-stage companies • Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization • Willingness to travel as required, up to 30% • Legally authorized to work in the United States on a full-time basis • Ability to work without requiring employment visa sponsorship

🏖️ Benefits

• Equity through the Employee Stock Option Plan • Bonus-eligible role • Full benefits package • Unlimited PTO • 401k program with employer match • Remote flexibility • Access to the new office in Winter Park, FL • Professional development opportunities • Inclusive and diverse workplace culture