Staff Data Analyst, SOC/Support

September 12

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Huntress

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Cybersecurity • SaaS • Enterprise

Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Turn complex data into actionable insights that drive customer journey mapping. • Own the analytical framework for measuring the health of our customers and support and security operations teams. • Investigate customer usage, enablement, and engagement to unlock value in our install base. • Provide insights into key performance indicators (KPIs) and timely alerts on significant changes, anomalies, or performance gaps. • Develop and present data-driven narratives to support strategic planning, investment decisions, and business reviews. • Lead deep-dive analyses on critical business questions like sales motion effectiveness, market segmentation, and pricing strategy. • Own end-to-end reporting for key support metrics, customer health, product usage, and support effectiveness. • Support business owners in staffing capacity planning, product requirements, and operating efficiency improvements. • Design, build, and maintain scalable dashboards and reports using BI tools (e.g., Sigma, Tableau, Power BI, Looker). • Conduct complex data analysis using SQL to extract, manipulate, and analyze data from various sources (e.g., Salesforce, marketing automation platforms, financial systems).

🎯 Requirements

• Bachelor’s degree in a quantitative field (e.g., Finance, Economics, Statistics, Computer Science) or equivalent practical experience. • 5+ years of experience in data analytics, business intelligence, or a similar role, with a strong focus on customer health reporting, preferably within a B2B SaaS environment. • Advanced proficiency in SQL for data querying and manipulation. • Proven experience with BI tools such as Sigma, Tableau, Looker, Power BI, or similar platforms. • Excellent communication, presentation, and storytelling skills, with the ability to translate complex data into clear, actionable insights for an executive audience. • Demonstrated ability to partner with senior leaders and influence strategic decision-making.

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth