Customer Engagement Assistant

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November 25

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Hunt St

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Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Monitor and manage three primary email inboxes: Catering, Info, and Soul Mates (loyalty) enquiries. • Respond promptly to customer enquiries in each inbox, providing accurate and helpful information. • Ensure all customer communications are logged and tracked appropriately. • Answer incoming calls related to catering follow-ups, delivery orders, general enquiries, and loyalty program queries. • Maintain a professional and friendly tone during all customer interactions. • Handle basic dispute resolution, ensuring customer concerns are addressed calmly and effectively. • Assist with monitoring and responding to Google reviews, ensuring timely and appropriate replies. • Handle enquiries from third-party delivery platforms such as Doordash and Uber Eats. • Update store information, including catering requirements, delivery radius, contact information, and hours of operation. • Collaborate with team members to ensure consistent and up-to-date information is available to customers. • Manage the Soul Mates loyalty inbox, responding to customer enquiries regarding the loyalty program. • Assist in maintaining customer satisfaction and engagement through proactive communication and support. • Willing to provide occasional weekend support when required (e.g., when the weekend assistant is on leave), with notice provided.

🎯 Requirements

• Previous experience in customer service, hospitality, or retail is preferred. • Experience handling multiple communication channels simultaneously. • Ability to work independently and as part of a team.