Customer Security Assurance Analyst, English-Speaking

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September 21

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Hyland

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B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Serve as point of contact for security and compliance requests and responses • Support and respond to customer inquiries, RFPs and automate responses to security inquiries and diligence assessments • Support customer security and compliance audits by providing documentation and access to relevant security personnel • Complete vendor risk assessment questionnaires requested by customers • Manage customer documents related to Security-based RFPs and Security Addendums; analyze and interpret customer security/compliance requirements • Maintain knowledge base of security and compliance content and update assurance materials • Partner with sales and support organizations to provide security assurance in sales and contract renewals • Engage internal departments to analyze customer security requirements and influence product roadmaps • Apply knowledge of company platforms and map to privacy and security compliance requirements • Comply with corporate and departmental privacy and data security policies including Hyland’s Information Systems Security Policy

🎯 Requirements

• Bachelor's degree or equivalent experience • 2+ years of experience in Compliance and/or Security • 3+ years working and managing security/compliance questionnaires • Knowledge of regulatory compliance and related assessments/certifications including SOC 2, HIPAA, NIST CSF, PCI, HITRUST, GDPR, CCPA • Microsoft Windows and Office proficiency • Good oral and written communications skills; professional demeanor • Good organizational, multi-tasking and time management skills • Good collaboration skills; experience working with cross-functional teams • Good Microsoft Excel skills • Good facilitation and project management skills • Good interpersonal skills; ability to maintain rapport and professionalism • Good data gathering, interviewing and analytical/problem solving skills • Good critical thinking and problem solving skills • Ability to use original thinking to translate goals into implementation of new ideas and design solutions • Self-motivated with ability to manage projects to completion with oversight • Ability to thrive in a fast-paced, deadline-driven environment • Good attention to detail • Demonstrated ability to influence, motivate and mobilize team members and business partners • Good presentation skills • Ability to handle sensitive information with discretion and tact • Ability to work independently and in a team environment • Good knowledge of systems administration • Knowledge of SaaS operating systems • Knowledge of Microsoft operating systems and products • Knowledge of Unix operating systems • Native fluency in the foreign language (written/spoken)