Solution Consultant - Healthcare

July 8

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Hyland

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B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. • English speaking required. German speaking preferred. • This position is remote in the UK, Germany, Netherlands, or Portugal. • Lead requirements analysis and consult on recommended practices for enterprise solutions from both a business and technical perspective • Design solutions in which extensive experience and best practice knowledge is considered or applied • Compose and deliver requirements documentation and accurately estimate time to complete solution deployment • Lead the demonstration of the configured solution or prototypes of the solution while maintaining stakeholder buy in and managing scope expectations • Build solution, including configuring application development tools and integrations • Test configured solution and ensure solution is optimal, resolving any issues and proactively advising the customer through their testing while controlling project scope • Compose training materials and conduct training sessions for customer that demonstrates the end to end functionality of the solution • Develop a plan for migration utilizing best practice for migrating enterprise solutions • Transition key information to the technical support team to ensure continued successful support of customer • Participate in pre-sales opportunities with Sales and Business Development team to provide technical or industry knowledge toward work estimates and transition to the engagement delivery team as needed • Train and coach internal and external stakeholders on solutions and the company's project methodology • Be a trusted advisor to the customer and drive future engagement opportunities where appropriate • Provide guidance to other team members and contribute to team process documentation and best practices

🎯 Requirements

• Bachelor's Degree or equivalent Healthcare experience • Skilled with scripting, system architecture, or relational databases • Experience configuring and implementing a technical solution • Able to thrive in a fast paced, deadline driven environment • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience • Strong at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information • Organized and experienced at successfully multi-tasking • Strong collaboration skills, applied successfully within team as well as with other areas • Self-motivated with the ability to manage projects to completion with minimal oversight • Demonstrated ability to use sound judgment and appropriately escalate issues for guidance