Hypervolt
51 - 200 employees
⚡ Energy
🚗 Transport
Energy • Transport
Hypervolt is a company that specializes in electric vehicle (EV) chargers designed for home use. Their product, the Hypervolt Home 3 Pro, is highly rated in the UK and offers features such as weatherproofing, UV durability, and a range of premium customization options. Hypervolt also partners with Enphase to incorporate solar and storage technology, providing a seamless home energy system. They offer a dedicated app for unified control and analytics, along with a variety of playful LED modes. Additionally, Hypervolt provides up to a 5-year warranty and discounts for public sector workers.
Customer Support Executive
Job not on LinkedIn
🕒 July 4, 2025
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Hypervolt
51 - 200 employees
⚡ Energy
🚗 Transport
Energy • Transport
Hypervolt is a company that specializes in electric vehicle (EV) chargers designed for home use. Their product, the Hypervolt Home 3 Pro, is highly rated in the UK and offers features such as weatherproofing, UV durability, and a range of premium customization options. Hypervolt also partners with Enphase to incorporate solar and storage technology, providing a seamless home energy system. They offer a dedicated app for unified control and analytics, along with a variety of playful LED modes. Additionally, Hypervolt provides up to a 5-year warranty and discounts for public sector workers.
📋 Description
• Customer Support: Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products. • Ensure each interaction upholds our high standards of customer satisfaction. • Technical Troubleshooting: Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations. • Apply your technical skills to quickly identify and rectify issues. • Efficiently diagnose and resolve Level 1 and Level 2 technical issues, ensuring timely and effective solutions. • Escalate more complex cases to higher-level support when necessary, ensuring follow-through to resolution. • Documentation: Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database. • Ensure documentation is comprehensive and up-to-date for future reference. • Product Knowledge: Stay current with Hypervolt’s products, services, and industry trends. • Continuously update your knowledge to provide customers with accurate information and insightful recommendations. • Collaboration: Collaborate closely with engineering and product teams to report and resolve recurring issues. • Actively contribute to continuous improvement efforts by providing insights and feedback from customer interactions. • Customer Education: Educate customers on the proper use and maintenance of Hypervolt products. • Provide clear instructions and resources to help customers prevent future technical issues and enhance their overall user experience.
🎯 Requirements
• Experience: Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry. • Proven track record of diagnosing and resolving technical issues efficiently. • Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure. • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge. • Problem-Solving: Strong analytical and problem-solving abilities with meticulous attention to detail. • Ability to think critically and develop innovative solutions to complex issues. • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment.
🏖️ Benefits
• Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally. • Professional Growth: Opportunities for career advancement and professional development within a fast-growing company. • Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation. • Competitive Compensation: Attractive salary and benefits package, including performance bonuses.
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