Bilingual Customer Service Representative, Mandarin/Cantonese

🕒 July 15

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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ibex

WebsiteLinkedInAll Job Openings

10,000+ employees

ibex is

📋 Description

• Provide guidance on provider networks, referrals and pre-authorizations • Troubleshoot and resolve issues related to billing, payments and coverage • Ensure compliance with HIPAA regulations when handling sensitive member information • Collaborate with internal departments to resolve complex member concerns • Maintain accurate records of customer interactions and resolutions in CRM systems • Meet performance metrics such as response time, resolution rate and customer satisfaction scores • Stay updated on policies, state regulations and healthcare industry changes

🎯 Requirements

• Previous customer service experience, preferably in healthcare or insurance • Strong verbal and written communication skills in both English & Mandarin or Cantonese • Independent decision-making and problem-solving skills with the ability to remain calm under pressure • Ability to handle high call/chat/email volumes effectively • Proficiency in computer applications, including CRM and customer support platforms • Ability to work flexible shifts, including weekends and holidays

🏖️ Benefits

• Paid training • A culture that celebrates YOU • Opportunities for growth and advancement • A team that’s got your back