Customer Service

🕒 May 21

🐊 Florida, Idaho, +16 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ibex

WebsiteLinkedInAll Job Openings

10,000+ employees

ibex is

📋 Description

• Answer general customer inquiries and address concerns about products and services across multiple lines of business • Resolve coordination of benefits inquiries by analyzing patient activity, including enrollment, third-party liability, and claims attachments • Interpret and communicate accurate insurance coverage information • Thoroughly document all customer interactions • Educate customers and dental professionals on eligibility, benefits, claims payment, authorizations, and self-service tools • Assist members with access to care by locating a network dentist or assigning a primary care dentist • Direct inquiries to the appropriate departments or individuals when necessary • Research and resolve member and provider inquiries through phone, email, web portal, and chat • Resolve complex internal and external customer inquiries • Research and resolve claim payment inquiries and determine appropriate action • Take ownership of resolutions and set follow-up expectations • Handle resubmissions, stop payments, and voids appropriately • Meet or exceed individual, department, and client-specific goals • Follow client administrative and contractual policies and procedures • Suggest service delivery process improvements • Perform other duties as assigned

🎯 Requirements

• Private, distraction free workspace (not a shared/common area of the home) • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload (5G, hotspots, and satellite internet not supported) • Active wireless phone service • Must remain on camera during working hours • Must reside in Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming • Preferred: Experience in healthcare or related industry experience • Preferred: Medical/Dental terminology knowledge experience • Preferred: Medicare/Medicaid knowledge • Preferred: Claims/Billing and coding experience

🏖️ Benefits

• Medical, Dental, and Vision insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile cell service • Employee referral program • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!) • Paid training