Remote Customer Service Representative

Job not on LinkedIn

March 28

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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iBrokerPower Capital Inc.

WebsiteLinkedInAll Job Openings

Finance • Real Estate • B2C

iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.

11 - 50 employees

Founded 1999

💸 Finance

🏠 Real Estate

👥 B2C

📋 Description

• Answer customer calls and assess their needs. • Walk customers through effective solutions. • Resolve product and service challenges and investigate complaints. • Uphold customer confidentiality and process refunds. • Help prepare customer service reports and upsell products when appropriate.

🎯 Requirements

• Strong listening, communicating, and customer service skills. • Ability to multitask and provide effective solutions. • Works well with others and helps foster a supportive work environment. • Knowledge of our company market, industry, and products. • Comfortable problem solving while also creating an enjoyable experience for our customers. • Able to document customer service calls efficiently and with detail. • Knows how to ease conflict and provide the appropriate resolutions. • Completes tasks on time and can prioritize work.