Field Service Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k - £38k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1967

🤝 B2B

🔧 Hardware

B2B • Hardware

ICE is a UK-based provider of industrial cleaning equipment that supplies, hires and services machines for commercial and industrial environments. With almost 60 years of experience and a nationwide team of engineers, ICE supports sectors including retail, healthcare, warehousing, manufacturing, distribution, education and transport (airports and rail). The company offers a broad product range—from scrubber dryers, sweepers and pressure washers to autonomous robotic cleaners—and provides training, an operations app, service & maintenance contracts, and sustainability/ESG-focused solutions. Headquartered in Totton, Southampton, ICE positions itself as the UK’s largest independent provider of industrial cleaning equipment and a partner for customers seeking innovative, often robotic, cleaning solutions.

📋 Description

• Provide expert repair and maintenance services for cleaning machinery • Diagnose, service, and repair diverse equipment • Complete service and repairs within agreed Service Level Agreements • Provide quality customer support through courteous and knowledgeable communication • Attend jobs, follow-up calls, planned maintenance services, and Portable Appliance Test calls on schedule • Maintain high standards of machinery service and repair • Adhere to Health and Safety rules and technician procedures • Update jobs in real time in SERVICESMARTPro (SSP) • Provide accurate reports after every site visit • Order parts for breakdown calls and manage van-stock replenishment • Help develop and implement more efficient systems of work • Maintain vehicle condition and cleanliness • Attend company service and business review meetings

🎯 Requirements

• Relevant certifications or training in industrial equipment repair and maintenance is advantageous • Full UK Manual Driving Licence essential • Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers • Strong mechanical aptitude with understanding of mechanical, hydraulic, pneumatic, and electrical systems • Ability to interpret technical manuals, schematics, and diagrams • Strong verbal and written communication skills • Proficient in using diagnostic instruments, hand tools, and power tools • Familiarity with safety protocols and regulatory requirements • Previous experience in servicing and repairing industrial cleaning equipment is highly desirable • Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment • Proven track record of diagnosing and resolving equipment malfunctions • Experience with preventive maintenance practices and maintenance schedules • Prior exposure to providing technical support and training on equipment operation and maintenance • Strong physical condition and capability to perform manual handling duties, including lifting heavy industrial battery packs • Proficient IT skills, including operating tablet devices • Comprehensive experience with petrol, diesel, and LPG internal combustion engines

🏖️ Benefits

• Competitive salary • Private healthcare • 21 days annual leave plus bank holidays • Enhanced workplace pension scheme • Access to our discount and wellbeing portal, ICE Cube • Life assurance which is 2x annual salary • Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service • Holiday buy back scheme • On-the-job training • Support for professional qualifications • Equal-opportunity, diverse and inclusive workplace