ICE Consulting - Managed IT for Life Sciences
Cybersecurity • B2B • Biotechnology
ICE Consulting is a company specializing in providing managed IT services, cybersecurity, and compliance solutions, primarily for the life sciences and biotech industries. With over 26 years of experience, ICE Consulting offers a range of services including Security Operation Center (SOC), Network Operations Center (NOC), cloud services, cybersecurity training, helpdesk services, and IT compliance consulting. The company is SOC 2 Type II Certified and emphasizes integrity, collaboration, and experience in its approach. ICE Consulting is headquartered in Milpitas, California, and has additional offices in South San Francisco, San Diego, Los Angeles, and Boston, as well as an international office in the Asia Pacific region. They focus on proactive and consultative IT management, serving small to large enterprises in their sector.
51 - 200 employees
Founded 1999
🔒 Cybersecurity
🤝 B2B
🧬 Biotechnology
Helpdesk Support Specialist – Junior Systems Administrator
Job not on LinkedIn
November 19
ICE Consulting - Managed IT for Life Sciences
Cybersecurity • B2B • Biotechnology
ICE Consulting is a company specializing in providing managed IT services, cybersecurity, and compliance solutions, primarily for the life sciences and biotech industries. With over 26 years of experience, ICE Consulting offers a range of services including Security Operation Center (SOC), Network Operations Center (NOC), cloud services, cybersecurity training, helpdesk services, and IT compliance consulting. The company is SOC 2 Type II Certified and emphasizes integrity, collaboration, and experience in its approach. ICE Consulting is headquartered in Milpitas, California, and has additional offices in South San Francisco, San Diego, Los Angeles, and Boston, as well as an international office in the Asia Pacific region. They focus on proactive and consultative IT management, serving small to large enterprises in their sector.
51 - 200 employees
Founded 1999
🔒 Cybersecurity
🤝 B2B
🧬 Biotechnology
📋 Description
• **About the Role:** • This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
🎯 Requirements
• **Requirements:** • - A minimum of 4 years of hands-on experience in a relevant position • - A Bachelor’s degree in Computer Science or a related field • - Proficient in providing support for MacBook systems • - Strong knowledge of Windows 7 and more recent versions • - Experience with mobile device support • - Solid background in desktop support and customer service • - Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360 • - Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin • - Confidence in troubleshooting a wide variety of IT issues • - Proficiency with Windows Server 2008 and newer • - Experience with hosted services including Gmail and Office 365 • - Knowledge of security software such as Symantec and ESET Antivirus • - Experience with printing services and management • - Familiarity with Group Policy Objects (GPOs) • - Experience with VERITAS Backup Executive for data backup • - Knowledge of hosted VoIP service providers like Ring Central or Vonage • - Ability to produce clear, concise, and well-organized documentation
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