Customer Success Specialist – CET Shift

Job not on LinkedIn

🔥 1 minute ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iClosed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

iClosed is a SaaS scheduling and lead-capture platform designed for high-ticket sales teams. It captures leads before showing booking availability, qualifies and disqualifies prospects, conditionally routes invites to the right closers, automates SMS/email follow-ups, and tracks calls and conversions by channel. iClosed integrates with CRMs, ad platforms (Meta/Hyros), and thousands of apps, and adds features like credit-score enrichment to ensure only buyers reach calendars and improve close rates.

📋 Description

• Lead customer onboarding and success calls, helping teams get set up and see value in iClosed • Reach out to canceled and at-risk accounts, understand what is going wrong, and work toward meaningful resolutions • Follow up on failed and overdue payments before they become avoidable account interruptions • Help customers navigate plan questions, expansion opportunities, and add-ons such as Multi-Booking • Identify recurring blockers and coordinate with Support and Billing • Keep every customer follow-up moving • Maintain accurate account notes so the next person knows what happened and what comes next • Help new customers see real value in iClosed early • Ensure at-risk and canceled accounts receive a fast, thoughtful response and clear path forward • Help customers use plans and add-ons that fit how they sell

🎯 Requirements

• At least two years of experience in SaaS Customer Success, Account Management, or a similarly customer-facing role • Confident on live calls, with clear, natural English - written and spoken • Comfortable having difficult conversations about churn, price, missed expectations, or overdue payments • Able to understand a new software workflow, ask useful questions, and explain the next step without drowning people in technical detail • Commercial awareness balanced with good judgment: you want to retain and grow accounts, not pressure customers • Strong follow-through and ownership of customer commitments • Experience with high-ticket sales funnels, sales operations, booking systems, or sales teams • Familiarity with CRM tools and automations, including HubSpot, Close, Pipedrive, Zapier, Make, and Stripe • Experience running onboarding demos or building retention processes • French is a plus • Full availability during CET shift hours • Short 2–3 minute Loom video required as part of the application

🏖️ Benefits

• A fully remote role with a flexible working environment • Performance bonuses • Opportunities for growth • Competitive compensation • Opportunity for long-term collaboration