Technical Account Manager

11 hours ago

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IDERA Software

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Enterprise • SaaS • B2B

IDERA Software is a company that specializes in providing database management and monitoring tools. Its diverse range of products includes ER/Studio Data Modeling Tools, SQL Diagnostic Manager, SQL Compliance Manager, SQL Secure, and SQL Safe Backup, catering to users of SQL Server, Oracle, Sybase, DB2, and MySQL databases across on-prem, cloud, or hybrid environments. The company offers solutions for database performance monitoring, security, compliance, and automated backups, along with free tools for SQL Server management like SQL Data Profiler, SQL Check, and PowerShell tools. IDERA Software aims to streamline database management and enhance database performance, compliance, and security for enterprises. They host events such as Data Days, a virtual industry-focused event for data professionals, to showcase their leadership in the data industry.

51 - 200 employees

Founded 2000

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Lead the installation, configuration, and deployment of WhereScape solutions across diverse environments, platforms, and customers. • Provide hands-on data automation expertise, building custom field solutions as needed for unique customer environments. • Act as a trusted technical advisor, ensuring customers adopt best practices and fully leverage WhereScape capabilities. • Partner with Support and Product to resolve complex, high-severity issues quickly and professionaly. • Collaborate with Product to influence the roadmap based on real-world customer needs and feedback. • Work closely with Customer Success and Sales to support expansion and renewal opportunities by demonstrating value and execution excellence. • Develop technical documentation, enablement materials, and repeatable delivery frameworks to improve scalability and consistency across engagements.

🎯 Requirements

• 3–7+ years architecting, building, and maintaining data warehouses or large-scale data environments. • Hands-on experience with modern data platform technologies and methodologies. • Strong troubleshooting skills — ability to diagnose and solve complex data/environment issues under time pressure. • Excellent communication and relationship-building skills; comfortable presenting to both technical and business audiences. • A customer-first mindset with a drive for continuous improvement and shared success. • Experience with WhereScape’s suite of tools.

🏖️ Benefits

• An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options