Field Support Representative

🔥 8 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Work closely with Field Sales Professionals and Customer Support to develop strategies for maintaining and growing customer accounts • Install, onboard and train clinic staff to use IDEXX products and services • Identify additional customer needs and present appropriate solutions • Assist with critical customer need visits by providing onsite technical support • Visit customers in the field every day and adjust schedules for customer events and industry events/tradeshows • Provide onsite support for product or service installation, training and troubleshooting • Install equipment at customer locations, assemble components, test operations and adjust equipment as needed • Train customers on company products, equipment and services using varied formats and materials • Troubleshoot and resolve customer problems with company products and services • Support new customer installations and go-live events, coordinating issue resolution • Communicate customer needs for additional products and services to sales, research and development, and other teams • Research customers before site visits to anticipate issues and enhance customer experience • Detail benefits of additional company products and services • Document customer visits and interactions • Support quality management system and compliance requirements

🎯 Requirements

• Minimum of three (3) years veterinary clinic experience • Training and/or practice management background strongly preferred • Ability to build relationships with all personalities • Ability to effectively communicate and collaborate with customers, management, and peers • Ability to build strong customer and peer partnerships • Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions • Effective listening skills and ability to adapt approach and demeanor to different situations • Comfortable learning and using computers, tablets and smartphones • Computer networking experience preferred • Fluency in English • Valid Driver’s License required • Ability to work weekend hours and weekday overtime when required • Ability to travel occasionally overnight and sporadically internationally for special business meetings • Ability to stand and sit for extended periods • Specific vision abilities including close vision, color vision, depth perception, and ability to adjust focus • Ability to communicate verbally by phone and in person • May be required to lift, move and carry up to 60 pounds

🏖️ Benefits

• A competitive compensation and opportunity for annual bonus • Pension plan contribution paid by IDEXX • On the job training & career advancement opportunities • Volunteer paid days off • ThanXX recognition program • Additional benefits