ServiceNow Application Analyst, ITOM, CMDB

Job not on LinkedIn

August 26

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

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IDEXX

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

📋 Description

• Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. • Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. • Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. • Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. • Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. • Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. • Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. • Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. • Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity.

🎯 Requirements

• 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. • Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. • Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. • Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. • Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. • Ability to communicate technical concepts to both technical and non-technical audiences. • Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. • Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required.

🏖️ Benefits

• Base annual salary target: $90000 to $100000 • Opportunity for annual cash bonus • Health / Dental / Vision Benefits • Day-One 5% matching 401k • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!