Broadcast Operations Center Engineer

🕒 March 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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iHeartMedia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📱 Media

💰 Debt Financing on 2017-02

Media • Entertainment • Advertising

iHeartMedia is the leading audio company in the United States, reaching 9 out of 10 Americans every month. The company operates over 860 radio broadcast stations across 160 markets, providing a mix of traditional radio, digital streaming, and podcasts, making it the top podcast publisher with over 168 million US downloads and streams. iHeartMedia is known for its innovative analytics and attribution technology, giving it a competitive advantage in advertising and media services. The company also hosts large-scale events like the iHeartRadio Jingle Ball Tour, bringing together major music acts and building strong partnerships, such as with the National Hockey League and MeatEater, Inc. , for podcast production.

📋 Description

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work. • Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution. • Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure. • As requested by the BOC leads, research and provide detailed reports with regards to outages. • Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management. • Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed - to schedule. • Perform other related duties and functions as assigned by BOC leads.

🎯 Requirements

• Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systems • Experience troubleshooting multiple networking and communication protocols • Strong understanding of broadcast concepts with hands‑on, practical experience • Background in a customer support or client‑facing technical function • Ability to work in a fast‑paced, multitasking technical and administrative environment with minimal supervision • Experience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platforms • Strong professional written and verbal communication skills

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!