Director, Product Management – Global Store Discovery

🕒 June 20

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🍽️ Food & Beverage

🏥 Healthcare

🛍️ eCommerce

Food & Beverage • Healthcare • eCommerce

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Lead the global digital shopping discovery experience across desktop web, mobile web, and native apps. • Own the strategy, roadmap execution, experimentation, and cross-functional delivery for core discovery surfaces. • Define and drive the global product vision, strategy, and roadmap for store discovery experiences. • Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention. • Develop customer-centric strategies tailored for both new and returning users across the full discovery journey. • Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences. • Own the global homepage experience as the primary brand and discovery entry point. • Drive strategy for content layout, personalization, promotional placement, featured categories, localization, and curated product surfaces. • Optimize for engagement, new user acquisition, and returning customer activation across all devices. • Own the end-to-end search frontend product experience and drive AI/ML powered search improvements. • Own PLP experiences across category pages, brand pages, promotion pages, and search results pages. • Drive improvements in site hierarchy, interlinking, and navigational discoverability. • Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages. • Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains. • Define and monitor KPIs to measure success across discovery surfaces.

🎯 Requirements

• Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms. • Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization. • Deep understanding of search relevance, ranking systems, filtering/faceting, and AI-powered search technologies. • Experience leading global product initiatives across multiple international markets. • Demonstrated success managing cross-functional teams and influencing executive stakeholders. • Strong analytical skills with experience using experimentation frameworks and product analytics tools. • Excellent communication, prioritization, and organizational leadership skills. • High degree of accuracy and attention to detail. • Excellent organization skills and ability to multi-task.

🏖️ Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs. • May enroll in our company's 401(k) plan. • Eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. • Enjoy paid holidays throughout the calendar year. • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.