Senior Technical Cloud Customer Success Engineer

🕒 March 26

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iits-consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

iits-consulting is a company that provides agile development teams to help businesses automate their complex processes. With a focus on understanding unique company requirements, they develop innovative software solutions tailored to specific needs, whether for web apps, mobile solutions, or corporate systems. Their team consists of highly qualified and passionate software developers equipped to handle projects of any complexity, aiming to bring visions to life and elevate business capabilities through technology.

📋 Description

• You communicate clearly, are adept at coordinating stakeholder alignments, and enjoy working independently, in a structured and proactive manner • Technical advisory: You support customers with planning and successful adoption and use of cloud environments • Customer-facing troubleshooting & analysis: You log technical issues, prioritize them, analyze root causes, and develop solutions • Enablement & knowledge transfer: You plan and facilitate workshops, training sessions, and technical deep dives • Demos & example environments: You create reproducible reference setups • Collaboration with partners: You hold regular syncs, join customer meetings, and coordinate requirements and technical topics • Proactive topic proposals & community/content: You proactively suggest topics and develop related content • Feedback into Product & Engineering: You consolidate customer insights, identify patterns/trends, and report them back to the team in a structured way • Monitoring market and technology trends: You spot relevant developments and derive appropriate next steps

🎯 Requirements

• You have solid hands-on experience with cloud and cloud-native technologies (focus on Open Telekom Cloud or OpenStack) • You possess strong knowledge in system design and architecture • You have a good understanding of Kubernetes and common components/patterns • You have experience with Infrastructure as Code (e.g., Terraform) and deployment tools (e.g., Helm) • GitOps (Argo CD / Flux) is a plus • You can explain complex technical topics in a structured way • Very good German and English skills (at least C1)

🏖️ Benefits

• Professional software development and architecture • Flat hierarchies and agile mindsets & ways of working • Home office / flexible workplace (including high-end home office equipment) • Tech talks & paid training (including language courses) • Regular company events, workshops, and team activities • 30 days of vacation, Christmas & New Year’s Eve off + additional education days • Mobility support (BahnCard 50 + company bike program) • Family packages (e.g., subsidy for daycare costs) • Well-being offerings (yoga classes + fitness & wellness benefits via Wellpass)