Ikigai Digital
11 - 50 employees
💳 Fintech
🏦 Banking
Fintech • Banking
Ikigai Digital is a team of senior technologists specializing in building digital banks and providing IT services and consulting for the financial sector. They focus on executing strategies that bring innovative banking propositions to market quickly while ensuring the resilience, security, and scalability of digital banking businesses. Ikigai's expertise lies in understanding modern banking architectures and fostering effective leadership and team cultures to successfully launch neobanks and other financial services.
Programme Director, Zaidi
Likely ghost job
🕒 January 26
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Ikigai Digital
11 - 50 employees
💳 Fintech
🏦 Banking
Fintech • Banking
Ikigai Digital is a team of senior technologists specializing in building digital banks and providing IT services and consulting for the financial sector. They focus on executing strategies that bring innovative banking propositions to market quickly while ensuring the resilience, security, and scalability of digital banking businesses. Ikigai's expertise lies in understanding modern banking architectures and fostering effective leadership and team cultures to successfully launch neobanks and other financial services.
📋 Description
• Act as Ikigai’s senior point of contact for the client account and own executive-level relationships • Build and maintain trusted relationships with senior client stakeholders across business, product and technology • Provide visibility on account health, progress, risks and delivery outlook • Set expectations, manage difficult conversations and protect delivery outcomes • Own commercial performance, including pricing, margin, utilisation and investment decisions • Own and track KPIs, OKRs and contractual commitments • Make Master Services Agreement-level decisions • Support client growth through pre-sales and shaping new opportunities • Provide senior oversight across delivery teams • Identify, escalate and resolve delivery risks • Ensure delivery plans are realistic, well-governed and actively managed • Champion Ikigai’s delivery standards and cultural principles • Model Ikigai’s leadership behaviours, values and ways of working • Help shape and develop the Client Success and Engagement function • Contribute to senior CSL capability and the client-facing leadership community • Apply knowledge of pricing, margin, utilisation and delivery trade-offs to drive sustainable growth and long-term client partnerships
🎯 Requirements
• Proven experience in senior client leadership, account management or client success roles within a technology or consultancy environment • Strong commercial acumen, with experience managing pricing, margin and delivery trade-offs • Confidence engaging senior stakeholders across technical and non-technical audiences • Experience operating in complex, multi-team delivery environments • Comfortable owning outcomes, making decisions and holding teams to account • Experience in financial services or regulated environments is beneficial • Ability to operate effectively in a remote-first organisation, with some travel as required
🏖️ Benefits
• $2,000 annual budget for personal training and attending conferences • Industry-leading benefits package • Remote-first working arrangement • Open-ended career progression • Yearly company-wide get-togethers • Team meetings and social events • Flexible opportunities to meet up when productive or fun • Support for remote work from the outset
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