Customer Success Specialist

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October 13

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LeadConnector

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SaaS • B2B

LeadConnector is a web-based lead management and connection platform that appears to provide a JavaScript-driven application for capturing, routing, and managing sales and marketing leads. The site content suggests a SaaS-style UI focused on real-time loading and user interactions, intended for use in business workflows integrating with other marketing or sales tools.

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Lead onboarding for new clients, ensuring a smooth integration and alignment of expectations. • Monitor client portfolios regularly, ensuring the delivery of results and client satisfaction. • Anticipate issues and propose solutions before they impact the customer experience. • Keep the CRM up to date, recording interactions, KPIs and client status. • Collaborate with Marketing and Sales teams to ensure an integrated and efficient customer journey. • Prepare performance reports that highlight results and opportunities for optimization. • Lead strategic success meetings (QBRs) with mid- and high-ticket clients.

🎯 Requirements

• Previous experience in Customer Success, Customer Support, or B2B Post-Sales • Proficiency with CRM systems (Kommo, Pipedrive, RD Station, or similar) • Excellent verbal and written communication skills • Analytical mindset and results-oriented approach • Organized, empathetic, and able to manage multiple priorities

🏖️ Benefits

• Variable performance-based bonus, which can reach up to BRL 5,000 per month or more • A strong, relaxed, and collaborative culture • Real growth plan and a structured career path • Access to training, mentoring, and modern CRM and Customer Success tools • Bonuses for achieving targets • Dynamic environment focused on excellence and continuous development