Manager – Application Support

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

💵 £63.8k - £95.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $750M Post-IPO Debt on 2023-01

Biotechnology • Healthcare Insurance • Science

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Lead and develop the EMEA Field Application Scientist team, driving performance against key KPIs • Set clear objectives, provide feedback, and foster a culture of continuous improvement • Ensure consistent operational excellence across all territories • Act as the primary scientific and technical lead for the UK and Benelux regions • Provide second-tier technical support across all authorised EMEA sites • Offer guidance and leadership to Field Applications, Engineering, and Technical Support teams • Oversee the full customer journey, ensuring high-quality support from pre-sales through post-installation • Minimise instrument downtime through proactive support, maintenance, and issue resolution • Monitor customer satisfaction metrics and implement strategies for continuous improvement • Establish and optimise processes to integrate commercial and support teams effectively • Ensure key service metrics such as installation timelines and issue resolution are met or exceeded • Maintain accurate service records, system updates, and reporting • Partner with Sales and Marketing to strengthen customer relationships and expand business within the region • Support the development of commercial infrastructure and improve service delivery models • Develop and implement strategies to increase service contract adoption

🎯 Requirements

• Significant industry experience in biotechnology with confocal laser scanners, liquid handling robotics, or related technology. • Management experience in a commercial role preferred • Demonstrated ability to effectively manage field employees • Experienced in providing pre and post sales support to customers in the life science industry preferred • Strong customer centric nature with a proactive approach • Experience establishing and managing best practice field service methodologies required to lead a world class service organization. • Highly motivated and successful leader who enjoys a challenging and dynamic work environment. • Excellent time management, organizational and interpersonal skills. • A team oriented approach to the work environment. • Attention to detail and analytical problem solving with strong decision making skills. • Strong negotiation and communication skills.

🏖️ Benefits

• flexible time off • private medical insurance • compassion and care time off • leisure travel insurance • pension • employee stock purchasing program • volunteer time off