Illumina Technology Solutions
Enterprise • SaaS
Illumina Technology Solutions is a company that empowers businesses to innovate, transform, and thrive through comprehensive digital transformation solutions. Specializing in the Microsoft ecosystem, they provide Dynamics 365 implementation, data and analytics services, and managed support to help organizations achieve seamless operations and continuous improvement. Their expertise lies in creating integrated, responsive, and personalized experiences across commerce, supply chain, finance, and customer engagement. With a focus on technological excellence and customer satisfaction, Illumina Technology Solutions fosters sustainable growth through empathetic and ethical practices and guides businesses through fast-evolving digital landscapes.
201 - 500 employees
🏢 Enterprise
☁️ SaaS
D365 Retail & Commerce Support Consultant
Job not on LinkedIn
July 4
Illumina Technology Solutions
Enterprise • SaaS
Illumina Technology Solutions is a company that empowers businesses to innovate, transform, and thrive through comprehensive digital transformation solutions. Specializing in the Microsoft ecosystem, they provide Dynamics 365 implementation, data and analytics services, and managed support to help organizations achieve seamless operations and continuous improvement. Their expertise lies in creating integrated, responsive, and personalized experiences across commerce, supply chain, finance, and customer engagement. With a focus on technological excellence and customer satisfaction, Illumina Technology Solutions fosters sustainable growth through empathetic and ethical practices and guides businesses through fast-evolving digital landscapes.
201 - 500 employees
🏢 Enterprise
☁️ SaaS
📋 Description
• Provide functional support for D365 Commerce including Retail POS, back office, and eCommerce modules • Troubleshoot issues related to transactions, pricing, promotions, loyalty, and store operations • Collaborate with cross-functional teams to resolve system issues across Retail, Inventory, and Order Management • Handle incident and service request tickets using defined SLA guidelines • Work closely with business users and technical teams to investigate and resolve root causes • Support integrations with payment gateways, inventory systems, and third-party retail applications • Monitor Commerce Scale Unit (CSU) and Retail Server for performance and availability • Document support resolutions, root cause analysis, and maintain knowledge base articles • Support user access, role-based security configurations, and compliance tracking • Participate in UAT and regression testing for hotfixes, feature updates, and deployments • Provide PST-hour coverage in collaboration with global support teams
🎯 Requirements
• Minimum of 5+ years of experience in D365 Retail/Commerce support or functional consulting • Solid understanding of POS systems, inventory workflows, promotions, and loyalty programs • Strong hands-on experience with Retail Server, CSU, and Retail SDK components • Experience in handling L2/L3 support tickets and coordinating with Microsoft for escalations • Proficiency in D365 Commerce troubleshooting and functional impact analysis • Experience with support tools like Azure DevOps, LCS, or ServiceNow is preferred • Familiarity with order processing, fulfillment, and omnichannel retail operations • Strong documentation and communication skills, especially in remote support environments • Flexibility to work PST hours from the UAE • Microsoft certification in D365 Commerce or equivalent is a plus • Experience in retail, consumer goods, fashion, or similar industries is preferred
Apply Now