Director, Member Engagement

Job not on LinkedIn

November 11

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

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Imagine Pediatrics

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Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

51 - 200 employees

🧘 Wellness

👥 B2C

📋 Description

• Establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center • Develop the Imagine Pediatrics centralized member contact and engagement center • Create strategy and direction to lead a team of engagement associates • Lead centralized outreach team to support timely initial member outreach and initial enrollment • Be accountable for executing enrollment targets through team build, team performance management • Serve as a strategic thought leader and partner with Product, Engineering, and Data teams • Stay abreast of new call center technology and service concepts

🎯 Requirements

• 10+ years of healthcare experience; 3+ years of management experience, preferably with experience in a start-up or hypergrowth environment. • Demonstrated success in the patient engagement space, ideally prior experience in the Medicaid space, and leading centralized and remote teams. • Track record of leading teams and building operations functions from the ground up. • Ability to identify and manage key operations metrics and budgets to meet or exceed targets and establish best-in-class scalable engagement models. • Experience establishing and executing against organizational goals, policies, and procedures. • Demonstrable track record of working well across teams and with external partners.

🏖️ Benefits

• Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer