Director, Partner Success

Job not on LinkedIn

November 4

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Imagine Pediatrics

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Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

51 - 200 employees

🧘 Wellness

👥 B2C

📋 Description

• Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. • This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth. • Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region • Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results • Build and maintain strong and lasting partner relationships and operate as the ongoing point of contact for client partners • Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate • Collaborate with the market teams to lead Joint Operating Committee meetings • Identify new growth opportunities in collaboration with business development • Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale • Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates) • As the team grows, supervising manager and associate level team members. • Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client • Champion clients’ needs and represent their interests in critical issue resolution • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence • Clearly communicate the progress of strategic initiatives, both internally and externally • Organic growth: Provide input to the product and solution development process as the “voice of the customer”

🎯 Requirements

• A strong relationship builder, who is passionate about serving children and their families with medical complexity • Functional experience with client-facing teams and responsibility for driving business results • Must possess a “commercial mindset” to help the company meet its high growth goals • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company • Strong critical thinking and problem-solving skills • Successful track record of leading and scaling teams, and supporting growth within the team • Ability to make clear, strategic decisions quickly, while managing multiple priorities at once. • Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans • 5+ years' experience in a client-facing/client success role, preferably with health plan clients • Willingness to travel (20-30%)

🏖️ Benefits

• Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer