Senior Partner Success Manager

🕒 March 19

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Imagine Pediatrics

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51 - 200 employees

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

📋 Description

• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships. • Build and maintain strong and lasting partner relationships and operate as ongoing point of contact for client partners. • Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate. • Develop content for all client-facing meetings and track and execute all meeting follow-up asks. • Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care. • Collaborate with the market teams to support Joint Operating Committee meetings. • Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client. • Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population. • Identify opportunities to optimize our financial performance and socialize them with the internal teams. • Champion clients’ needs and represent their interests in critical issue resolution. • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence. • Work closely with our data team to generate reporting that supports care coordination and performance management with each client. • Clearly communicate the progress of strategic initiatives, both internally and externally. • Provide input to the product and solution development process as the “voice of the customer.”

🎯 Requirements

• A knack for building strong relationships and partnerships. • Functional experience with client-facing roles and responsibility for driving business results. • Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans. • 4-7+ years' experience in a client-facing/client success role, preferably with health plan clients. • A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus. • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company. • Strong critical thinking and problem-solving skills • Willingness to travel (20%)

🏖️ Benefits

• Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer