Case Manager

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🕒 April 14

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Impact BPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.

📋 Description

• Manage a full caseload of personal injury files from intake through settlement or litigation. • Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy. • Coordinate medical treatment, request and track medical records and bills. • Liaise with attorneys, insurance companies, medical providers, and third parties. • Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines. • Update and maintain accurate case notes and documentation in case management systems. • Assist with demand packages, settlement documentation, and general case preparation. • Ensure confidentiality and compliance with legal and ethical standards.

🎯 Requirements

• Proven experience as a Personal Injury Case Manager or in a similar legal support role. • Strong knowledge of personal injury processes, terminology, and case lifecycle. • Excellent written and verbal communication skills in English. • Strong organizational skills and ability to manage multiple cases simultaneously. • Experience working with legal case management software and CRMs. • Ability to work independently in a remote environment. • Reliable internet connection and a quiet home workspace.

🏖️ Benefits

• Fully remote position • Flexible working arrangements