Director, Strategy & Operations – Service Line Leader, Quality

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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👻 Ghost score 10%

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Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Maintain and lead $3.5M–$5.0M in annual sales for quality and clinical documentation engagements • Oversee client engagements as the client-facing Director • Manage 6–8 full-time employees and 3–5 contractors across 3–5 quality projects • Interpret complex quality analytics and conduct analyses independently • Independently lead assessments for quality and clinical documentation integrity performance • Mentor project teams and lead business development for the quality service line • Develop internal methodology for ongoing client engagements as solutions evolve and grow • Partner with provider organizations to assess quality and clinical documentation performance, identify improvement opportunities, and develop actionable strategies

🎯 Requirements

• Bachelor’s degree in healthcare administration, public health, nursing, business, or a related field required • Master’s degree preferred • Significant hospital or health system experience related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings required • Direct hospital-based experience in healthcare quality performance, clinical documentation integrity, hospital quality ratings, and patient safety improvement required • Experience operating at the consulting Director level strongly preferred • Healthcare consulting experience and client-facing engagement leadership preferred but not required • Deep knowledge of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies • Ability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable results • Ability to lead teams, manage senior client relationships, influence decision-making, and support business growth in a consulting environment • Epic technical background and experience with Epic reporting and provider documentation workflows preferred • Relevant industry certifications or clinical credentials are a plus

🏖️ Benefits

• Annual performance bonus eligibility for salaried positions • Additional benefits and perks may be available depending on the position and employment terms • Professional development opportunities • Supportive, inclusive culture • Flexible/autonomous work environment • Diversity and inclusion initiatives