VMS Operations Technology Specialist

🕒 May 14

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Impellam Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Impellam Group is a global workforce solutions and recruitment company that provides managed service provider (MSP) and contingent workforce management, recruitment process outsourcing (RPO), services procurement/statement-of-work support, talent advisory, direct sourcing, training and deployment services. The company focuses on delivering mission-critical STEM and specialist talent to help enterprises future-proof their workforce, emphasizes ESG and social impact, and is recognized as an industry leader in contingent workforce and services procurement.

📋 Description

• Participate as the configuration lead on various projects including the creation and implementation of technology and business solutions • Provide tier 2 support to MSP clients and program office teams • Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc. • Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable • Evaluate operational processes and procedures, identifying areas for improvement • Assist with other dynamic duties as assigned by the US VMS Operations Manager • Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's • Initiate, recommend and implement solutions through designated channels • Validate the successful implementation of solutions

🎯 Requirements

• Minimum of 2 years Customer Service experience • Staffing, MSP and/or contingent workforce • Vendor Management Systems • Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher)