Client Services Manager

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June 16

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Impiricus

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Healthcare Insurance • Fintech • Artificial Intelligence

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

💰 $3M Seed Round on 2022-04

📋 Description

• Serve as day to day point of contact for key pharmaceutical and agency partners. • Attend all client calls, taking notes and sending clear and concise emails summarizing calls and next steps. • Displays understanding and ownership of MLR submission and approvals process, ensuring format matches the manufacturer specific requirements and that deadlines are met and exceeded. • Keep tabs on and track all necessary steps needed from the client to launch the campaign, as well as setting up status calls when needed. • Ensure constant, clear, overcommunication with internal teams to relay client status updates and relevant aspects of campaign launches. • Keep internal documents up to date and keep track of all client logins and trainings. • Draft all client facing materials, working with the Coordinator and Director to get all materials ready for client. • Track campaign progress on internal project management software, ensuring all necessary tasks are getting done / being assigned correctly. • Work with the Director and Sales lead to track client KPIs and end of campaign metrics.

🎯 Requirements

• 3-5 year’s experience in Pharmaceutical Marketing at an agency or similar. • History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time. • Strong project management skills. • Extreme attention to detail. • Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker. • Travel as much as 1x per quarter for team meetings.

🏖️ Benefits

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey. • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act. • Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.