Customer Success Manager

Job not on LinkedIn

July 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $100k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Imply

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Data Analytics • Cloud Services • IoT

Imply is a company that specializes in real-time analytics platforms built on Apache Druid. They offer a cloud-native database service called Imply Polaris, as well as Imply Enterprise, which provides tools and support for using Druid. Imply's products are designed to simplify real-time data analytics with efficient stream ingestion and high-performance query capabilities, focusing on operational visibility, customer-facing analytics, application observability, and IoT analytics. With integration capabilities for systems like Apache Kafka and AWS, Imply provides robust solutions for handling large-scale data analytics demands across various industries.

51 - 200 employees

📋 Description

• Serve as the primary point of contact for a portfolio of accounts, driving customer satisfaction, fostering relationships, and ensuring overall account health. • Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals. • Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustained platform usage. • Collaborate with internal teams (Customer Architects, Sales, and Support) to address customer needs and proactively resolve challenges. • Partner with customers to identify measurable business outcomes and develop success roadmaps tailored to their objectives. • Drive adoption by engaging multiple stakeholders across customer organizations, expanding institutional usage and visibility of the platform. • Proactively identify and communicate customer feedback, influencing the product roadmap to address gaps and enhance satisfaction. • Develop industry expertise in key verticals to better anticipate customer challenges and provide strategic insights.

🎯 Requirements

• Minimum 3+ years in Customer Success, Account Management, or a similar customer-facing role in the technology or SaaS industry. • Strong business acumen with the ability to articulate how technology solutions deliver measurable value to customers. • Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders. • Exceptional communication and interpersonal skills to build trust and foster collaboration with diverse customer teams. • Ability to identify and execute growth opportunities while driving adoption across customer organizations. • Comfortable managing multiple accounts simultaneously, maintaining high attention to detail and prioritization.

🏖️ Benefits

• 100% Paid Medical, Dental and Vision Benefits • 401(k) Program • Fertility Coverage • Pet Insurance • Dependent Care FSA • Mental Health Support • Life and AD&D Insurance • Unlimited Paid Time Off - USA Only • Wellness Stipend • Home Office Equipment Reimbursement • Pre-Tax Commuter Benefits