Senior Customer Architect

November 15

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Imply

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Data Analytics • Cloud Services • IoT

Imply is a company that specializes in real-time analytics platforms built on Apache Druid. They offer a cloud-native database service called Imply Polaris, as well as Imply Enterprise, which provides tools and support for using Druid. Imply's products are designed to simplify real-time data analytics with efficient stream ingestion and high-performance query capabilities, focusing on operational visibility, customer-facing analytics, application observability, and IoT analytics. With integration capabilities for systems like Apache Kafka and AWS, Imply provides robust solutions for handling large-scale data analytics demands across various industries.

51 - 200 employees

📋 Description

• Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases. • Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments. • Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities. • Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, responsive engagement, and a commitment to long-term success. • Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale. • Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit. • Help achieve revenue targets set by the company. • Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team.

🎯 Requirements

• 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases. • Strong knowledge of observability architectures, log and metrics pipelines, and related tools, with strong Splunk knowledge and familiarity with complementary technologies such as Cribl, Grafana, or Elastic preferred. • Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java. • Demonstrated ability to proactively lead deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value. • Detail-oriented with strong ownership, accountability, and communication skills, able to explain complex concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams. • Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit.

🏖️ Benefits

• Private Medical, Dental & Vision Offerings • Maternity/Paternity Leave • Fertility Coverage • Mental Health Support • Occupational Health & Safety Insurance Plan • Social Insurance Scheme • Pension Plan • 15 Days Paid Leave (Accrued) • Home Office Equipment Reimbursement