Client Success Manager

Job not on LinkedIn

November 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $70k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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IMS Nucleii

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Enterprise • Cybersecurity • SaaS

IMS Nucleii is a comprehensive IT solutions provider offering a range of managed services that focus on optimizing and streamlining IT infrastructure for businesses. Their services include managed IT solutions, IT support and helpdesk, server and network management, cloud services, and cybersecurity. IMS Nucleii also provides IT consulting aimed at transforming businesses through strategic insights and tailored technological solutions. The company caters to various sectors, including healthcare, finance, real estate, manufacturing, and the public sector, as well as small and medium-sized businesses. Their goal is to enhance business efficiency and growth by ensuring reliable, 24/7 IT support and management, aligning technology with business objectives, and safeguarding digital assets with advanced cybersecurity measures.

201 - 500 employees

Founded 2005

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships. • Conduct regular check-ins, business reviews, and client meetings to ensure satisfaction and alignment with client goals. • Act as a client advocate within the organization to resolve issues quickly and effectively. • Lead the renewal process for assigned accounts, ensuring timely contract extensions and minimal churn. • Proactively address potential risks to renewal by identifying and mitigating concerns early. • Identify opportunities to expand account value by recommending additional services, upgrades, or solutions. • Ensure clients achieve measurable success using the company’s solutions. • Collaborate with internal teams to deliver seamless client experiences.

🎯 Requirements

• Bachelor’s degree in Engineering, Business, or related field (advanced degree preferred). • 1-2 years of experience in a sales or client service-related role. • Proven track record of securing renewals and expanding services within existing accounts. • Excellent communication, relationship-building, and negotiation skills. • Strong problem-solving skills with the ability to handle complex client needs. • Experience working with CRM systems and customer success tools. • Self-starter with the ability to manage multiple client accounts and priorities effectively.

🏖️ Benefits

• 100% employer-paid health benefit for employee coverage. • Dental • Long-term disability • Group life insurance • Voluntary short-term disability and life insurance. • Retirement Plan with employer match • Paid Time Off • Paid Parental Leave