Licensing Specialist

🕒 July 1

🇺🇸 United States – Remote

💵 $27 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Ongoing process and documentation maintenance activities to ensure adherence to guidelines and successful credentialing and accreditation; • Initiate and facilitate licensing activities for new and existing clinicians of all types, including but not limited to physicians, nurse practitioners, physician assistants, social workers, psychologists and professional counselors; • Perform “white glove” licensing on behalf of clinicians; • Ensure successful completion of licensing plans assigned to clinicians and appropriately escalate issues that jeopardize this success; • Support accurate maintenance of clinician information necessary to meet regulatory and partner obligations; • Support the selection, implementation and maintenance of tools and resources for license management, including CME/CEUs and license renewal; • Provide logistical support for clinical team members, partnering closely with clinical care managers; • Find innovative ways to solve problems and iterate on existing processes; • Communicate risks, obstacles and milestones to leadership; • Post-project assessments to continually measure impact of process improvement efforts; • Support special projects including clinician workflows, licensing strategy, and other regulatory-related topics.

🎯 Requirements

• Minimum of 2 years experience directly licensing clinicians, preferably both behavioral health and medical license types (eg. LCSW, PsychD, LPC, MD/DO, NP, etc) • Excellent skills in oral and written communication, and cross-functional collaboration • Ability to work with highly confidential information is required • Meticulous about details and learns from every mistake so that they don’t happen twice • Strong results orientation • Independent problem solving & decision making skills • Ability to handle multiple tasks at a time • Candidates must be service oriented, self-confident, and dependable • Must work with a high sense of urgency in a fast paced environment • Must be effective and efficient working in a team environment • Adept at identifying opportunities for improvement and areas of concern and speaking up when they are found

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations