Insurance Agent

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🕒 July 15

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Independence Pet Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Independence Pet Holdings is a multi-brand pet health company established in 2021 that manages a diverse portfolio of modern pet health brands across the U. S. and Canada. The company offers pet insurance services, pet education, lost-pet recovery and other pet-focused services through an omni-channel, multi-brand approach aimed at serving pet parents and improving pet health and welfare.

📋 Description

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception • Answer customer questions and provide insurance and non-insurance related information • Educate customers on our full product offerings and take the initiative to help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies • Use ticketing software, back office software, and other digital tools to manage and track performance • Data entry for the above tasks • Other duties as assigned

🎯 Requirements

• Prior experience in customer service role involving a high degree of customer interface • Experience with ticketing software (Zendesk, Kustomer , Gladly, etc.) • Roll-up-your-sleeves mentality – does what it takes to get the job done • Excellent verbal and written skills • Administrative and computer skills • Great attention to detail with every task • Entrepreneurial interest and a passion for pets • Existing Property & Casualty Insurance License

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)