Senior Salesforce Business Analyst

Job not on LinkedIn

November 25

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $106.4k - $152.3k / year

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

🦅 H1B Visa Sponsor

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Index Analytics LLC

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Government • B2B • Artificial Intelligence

Index Analytics LLC is a Baltimore-based small business that provides data science, IT, and program support services focused on federal health clients. The company combines data analytics, health program subject matter expertise, and IT capabilities to design, implement, and optimize health IT solutions for government contracts, emphasizing customer experience and measurable outcomes. Index Analytics serves as a B2B partner to federal health agencies, offering consulting and technical services to improve program performance and digital infrastructure.

51 - 200 employees

Founded 2012

🏛️ Government

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Identify and validate clients’ business needs and Salesforce application requirements • Serve as a liaison between business teams and technical teams, ensuring alignment of expectations and deliverables • Support project managers with managing the client relationship and deliverables • Maintain comprehensive documentation of business requirements, process flows, and system changes • Work with stakeholders to define product vision and Salesforce application requirements • Attend and facilitate requirements gathering meetings with the client to identify business needs, functional and system requirements • Perform UAT and post-deployment testing to ensure accurate implementation of the needed business, functional and system requirements • Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments • Understand, visualize, and manage upstream/downstream dependencies • Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity • Communicate requirements to developers, testers, and stakeholders • Demonstrate product functionality to stakeholders • Track and communicate project metrics and progress, and help manage risks and dependencies • Prioritize the features and epics on the program backlog • Write user stories and prioritize them based on the requirements • Support effective change management practices • Create Salesforce training materials and guides • Ensure Salesforce solutions are aligned with internal policies and compliance standards • Evaluate and recommend new Salesforce tools or integrations

🎯 Requirements

• US citizen or Authorized to Work • Bachelor’s degree in business, Computer Science, or a related field • 8+ years of experience as a Business Analyst, Product Owner, IT Project Manager, or in a similar role • 6+ years of Salesforce experience • Proficiency in Agile software development methodologies including Scrum and Kanban • Must have agile certifications. SAFe or POPM certification preferred • Salesforce certification preferred; specifically Salesforce Business Analyst or Salesforce Administrator • Exceptional facilitation, communication, and conflict resolution skills

🏖️ Benefits

• Health and retirement benefits • Discretionary bonuses • Reimbursement for professional development opportunities