IT Service Desk Engineer – Apprenticeship

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Infinity Group UK

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

☁️ SaaS

🔒 Cybersecurity

IT Support • SaaS • Cybersecurity

Infinity Group UK is a leading Microsoft Partner that provides technology services, solutions, and managed IT services in the UK. Specializing in Microsoft technologies such as Dynamics 365, Microsoft 365, and Azure, the company focuses on enhancing productivity, security, and efficiency for organizations through digital transformation strategies. Their offerings include IT consultancy, managed IT services, business application support, and cybersecurity solutions, aimed at helping businesses optimize their IT infrastructure and achieve their strategic goals.

📋 Description

• Own incoming issues from first contact through to resolution — restoring service quickly and professionally. • Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed. • Track, prioritise, and update tickets so nothing gets lost and users stay informed. • Spot patterns, contribute to knowledge articles, and help reduce repeat issues. • Work with engineers and specialists to resolve more complex issues and learn from them. • Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

🎯 Requirements

• You naturally take ownership - you don’t drop problems or wait for others to pick them up • You stay calm under pressure and think clearly when things aren’t working • You’re curious - you want to understand why something broke, not just fix it • You communicate simply and clearly, especially with non-technical users • You care about getting things right, not just getting them done • You’re reliable, organised, and follow through on what you start • You’re motivated to learn and improve - quickly

🏖️ Benefits

• Unlimited annual leave • Private healthcare, life assurance, company shares • Electric car scheme • Flexible / remote working (with access to Tunbridge Wells & Paddington) • Team and company socials, including Illuminate Awards