Business Analyst Lead – SaaS, AI Driven

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3 days ago

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Infiterra

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SaaS • B2B • Marketplace

Infiterra is a subscription commerce SaaS platform that automates quote-to-bill workflows for IT Distributors, Managed Service Providers (MSPs), and Telcos. The platform provides a unified product catalog and cloud marketplace, subscription billing, credit risk and reseller management, business reporting, and pre-built vendor/back-office integrations with open APIs to streamline provisioning, payments and reconciliations. Infiterra is positioned as a B2B solution to help channel partners scale multi-vendor cloud businesses, reduce errors, and accelerate cash flow.

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

📋 Description

• Analyze & prioritize business scenarios, balancing MVP focus with modular and scalable platform thinking. • Capture requirements in Jira & Confluence and draft epics, user stories, UACs, and edge-case scenarios. • Write exemplary UACs, edge test flows, and business logic documentation for the most impactful or cross-domain initiatives. • Lead analysis for high-impact initiatives (e.g., billing, provisioning, integrations, and modularization). • Facilitate communication across Scrum Teams, identify blockers, and drive SDLC alignment. • Collaborate on architectural strategy, API evolution, and service refactoring for long-term viability. • Maintain end-to-end traceability from business case → requirements → delivery → adoption. • Leverage product usage data and customer success tools (e.g., ChurnZero) to drive data-informed backlog decisions. • Coach and mentor BAs across teams, improving requirement quality, UAC structure, traceability, and analytical practices. • Act as the escalation point for complex analysis challenges and cross-team dependencies. • Review and refine BA deliverables, providing constructive, context-aware feedback to ensure alignment with business and architectural goals. • Partner with Product Owners and Architects to shape high-value discovery initiatives, prioritize analysis tasks, and influence long-term platform strategy. • Drive consistency in BA practices (UAC structure, documentation standards, process mapping) across squads. • Design and maintain traceability frameworks across backlog, documentation, test cases, and business KPIs. • Lead efforts in simplification, modularization, and domain clarity — especially in areas prone to coupling or tech debt. • Propose and track BA impact metrics, such as story rework rates, UAC coverage, and cycle/lead time from analysis to ready-for-development. • Apply, oversee, and improve AI-powered workflows to generate draft UACs, cluster backlog items, and create documentation scaffolding — validating and refining outputs for production readiness. • Champion adoption of AI-powered tools across the BA function to increase speed, traceability, and accuracy while ensuring outputs are validated and aligned with the platform vision. • Coach BAs on interpreting ML outputs and integrating them into requirements. • Build and maintain predictive models for churn, usage forecasting, and anomaly detection, using Python or Azure ML Studio, and operationalize insights into requirements and product decisions. • Operationalise models via CI/CD (Azure DevOps pipelines) and monitor drift, retraining, and ROI metrics.

🎯 Requirements

• At least **4 years **of experience as a **Business Analyst**, **Technical Business Analyst**, or similar role **with leadership responsibilities **in a **software development environment.** • **Experience in capturing, analyzing, and documenting** both business and technical requirements. • **Strong familiarity with** **Jira**, **Confluence**, and **Agile** methodologies. • **Proficiency in designing UACs, test flows**, and working with test automation teams. • **Solid understanding of REST APIs**,** JSON/XML**, and integration principles. • **Excellent business acumen** with a user-centric mindset. • **Comfortable using AI tools and automation techniques **to improve efficiency. • **Experience with SaaS products **or cloud-native platforms. • Fluent in **Greek** and **English** (both written and spoken). • Bachelor's/Master's degree in Computer Science, Business Administration, or a related field. • Bonus Points • Experience with tools like **ChurnZero**, **Productboard**, **Azure DevOps**, or **Figma**. • Background in usage analytics, feature adoption tracking, or behavior-based dashboards. • Familiarity with evidence‑based management and value-based delivery frameworks. • Exposure to usage-based billing, multi‑tenant SaaS patterns, or modular billing workflows. • Interest in strategic product design (domain-driven structure, API portability, etc).

🏖️ Benefits

• A tech-passionate team with a friendly culture and an international breed. • Remote-first & hybrid work. • Flexible working hours. • Work-from-anywhere scheme. • Health and life insurance plan. • Home office allowance. • Learning & development budget. • State-of-the-art workspaces for on-site collaboration.