InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
51 - 200 employees
Founded 2004
🎯 Recruiter
🏪 Marketplace
Junior Quality Analyst
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
51 - 200 employees
Founded 2004
🎯 Recruiter
🏪 Marketplace
📋 Description
• Review and improvement of processes following ITIL methodology and internal practices. • Analyze service consumption trends to reduce and automate processes. • Analyze the area's KPIs, monitor them, and develop improvement actions. • Monitor, handle, review, and improve the customer satisfaction survey. • Monitor calls, chat interactions, and remote support sessions to manage quality. • Analyze major issues and address them through problem management.
🎯 Requirements
• Knowledge of spreadsheets and performance indicators (KPIs). • Experience in customer satisfaction and delivering exceptional customer experience. • High school diploma (secondary education).
🏖️ Benefits
• Meal allowance (VA) or meal voucher (VR). • Transportation allowance (VT). • Life insurance. • Health insurance. • Dental plan. • Gym benefit. • Mentorship. • Discounts at universities and language schools. • Corporate university (internal training). • Psychological counseling. • Employee discount clubs. • And much more!
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