Client Success Expert

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July 30

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Selling.com

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Selling.com is a pipeline generation platform that enables sales teams to execute and scale their outbound growth through accurate sales intelligence, sales outreach, and AI automations.

51 - 200 employees

Founded 2019

📋 Description

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value! • Be an advocate for client feature requests and work cross-functionally with our Product team! • Establish and oversee the customer's adoption, training, and development of best practices! • Work closely with the Sales team as they close new business and hand over new customers! • Onboard new clients, proactively reach out to existing clients to improve user engagement! • Assist existing clients with their questions and needs and coordinate this process with other involved teams! • Build Knowledge Base to help customers drive value from Infotelligent products! • Track and report on key metrics for Customer Adoption and Success!

🎯 Requirements

• Possesses strong communication, interpersonal, and organizational skills • Is customer-centric and has empathy towards customers and their needs • Can think creatively and is not afraid to challenge the status quo • Is independent and has a problem solving plus get-it-done attitude • Previous experience in customer service positions (2+ years)