Mortgage Data Operations Manager

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July 23

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Infrrd

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Artificial Intelligence • Finance • Enterprise

Infrrd is a leader in Intelligent Automation (IA) Platforms and specializes in Intelligent Document Processing (IDP). The company provides AI-based solutions for document processing, especially in sectors such as mortgage, insurance, and accounting. Infrrd's platform automates data extraction from complex documents including engineering drawings and mortgage loans, reducing manual intervention and enhancing accuracy and processing speed. Infrrd is recognized for its superior accuracy, operational efficiency gains, and robust compliance in handling large volumes of unstructured documents. The company’s solutions enable businesses to scale effortlessly, achieve higher ROI, and maintain better-than-human accuracy in document processing.

201 - 500 employees

🤖 Artificial Intelligence

💸 Finance

🏢 Enterprise

📋 Description

• Manage intake, validation, and QC of mortgage documents (Application, Credit, Income, Appraisal, Asset, Title, Insurance, TRID forms, etc.). • Ensure data consistency & accuracy throughout the pipeline, flagging and resolving inconsistencies. • Verify processed data aligns with Fannie Mae, Freddie Mac, FHA, VA, and TRID guidelines; ensure federal/state regulatory compliance. • Work closely with underwriters, product teams, and clients to facilitate smooth operations and process improvements. • Monitor QC metrics, highlight recurring issues, and implement corrective/resolution actions. • Design and document workflows for scalable, efficient operations (including offshore vs. live SLA). • Hire, train, and mentor data entry/QC staff. • Set performance goals and manage team performance (including firing when needed). • Identify UI/workflow gaps and request product enhancements, such as field pre-fill, bulk approval, error flagging, and real-time dashboards. • Implement SLA frameworks (live <1 hr, offshore windows), monitor adherence, and adjust resourcing/models to ensure targets are met. • Track KPIs (accuracy %, TAT, throughput), create weekly/monthly performance dashboards, and present to leadership.

🎯 Requirements

• 5+ years in US mortgage processing or underwriting operations, with 2+ years in team leadership or operations management. • Deep understanding of mortgage loan docs: application packages, credit, income verification, appraisal, title, insurance, TRID, etc. • Strong expertise with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA) and regulatory compliance (TILA, RESPA, HMDA, ECOA). • Proven experience managing onshore/offshore teams, with respect to live and non-live SLAs. • Data-driven mindset: ability to track metrics and use them to drive quality, accuracy, and throughput. • Excellent process design capabilities: experience developing SOPs, QA frameworks, and continuous improvement cycles. • Strong communicator, able to collaborate with cross-functional teams and escalate issues effectively. • Proficiency with mortgage systems (e.g. Encompass, Calyx) and strong Excel/data analysis skills.