Bilingual Virtual Engagement Associate

18 hours ago

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Inizio Engage

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Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Communicate with healthcare professionals (HCPs) and stakeholders from clinics, pharmacies, and hospitals by making outbound phone and/or virtual calls on behalf of the client. • Research territory targets, identify key players, map stakeholders, and generate interest in every interaction. • Work independently and assess business opportunities to effectively manage your territory and meet call expectations. • Consistently meet and exceed program Key Performance Indicators (KPIs). • Build trust with clients through high-quality interactions. • Respond to all client requests within established timelines. • Log daily call activity in the Customer Relationship Management (CRM) system. • Manage relationships with key influencers, clients, and all Inizio Engage business units.

🎯 Requirements

• Excellent verbal and written communication skills in French and English. • College or university degree preferred. • Knowledge of Quebec’s Annex V (Annexe V) is an asset. • Energetic, self-motivated, with strong interpersonal skills. • Ability to collaborate with internal and external business units. • Innovative and strategic thinker. • Ability to prioritize and plan territory coverage. • Business acumen and an entrepreneurial mindset. • Professionalism, autonomy, and team spirit. • Strong customer service orientation and a patient-centered approach. • Comfortable with digital and technological tools; proficiency in Microsoft Office.

🏖️ Benefits

• Health benefits from day one of employment. • Seniority/service-based bonuses. • Quarterly “Star” award. • Annual Inizio Circle of Excellence awards. • Employee referral bonus. • Online training course library.