SVP, Client Success

🕒 October 12

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote

💵 $189.2k - $222.7k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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InMarket

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

📣 Marketing

Advertising • Marketing • Analytics

InMarket is a real-time marketing and measurement platform that connects brands and consumers in meaningful ways. The company specializes in driving growth and optimizing ad spend through its industry-leading platform, which closes the gap between consumer intent and real-world commerce. By leveraging advanced analytics and real-time data, InMarket helps brands create impactful advertising strategies that measure real-world outcomes such as visits and sales lift. With a focus on effectiveness and privacy, InMarket partners with major platforms like Reddit to enhance advertising campaign measurement and attribution.

📋 Description

• Own the post-sale client experience across Activation, Measurement, and Audiences • Lead campaign and program delivery, onboarding, implementation, QA, service levels, escalations, capacity planning, workflow design, tooling, automation, delivery margin, cost-to-serve, and billing reconciliation • Own client retention, renewal, expansion, account planning, lifecycle touch points, executive relationships, growth targets, client feedback, financial data integrity, CRM hygiene, and forecasting • Establish a coherent client lifecycle with clear owners and handoffs • Define and enforce metrics including on-time delivery, client KPI attainment, cost-to-serve, client health, NPS, and NDR • Drive tooling, automation, and production AI adoption for reporting, QA, insight generation, campaign troubleshooting, and account research • Set standards for AI review, quality checks, and human judgment in client work • Personally manage executive relationships for major accounts and serve as a trusted escalation path • Partner with Sales on client handoffs and expansion motions • Unite Account Management and Operations into one team with shared goals • Assess talent, level the organization, develop leaders, and build succession depth • Set standards for client work and coach the team • Bring client perspective into strategy, roadmap, and pricing decisions • Translate Operations and Account Management insights into actionable company decisions • Partner with GMs of Activation, Measurement, and Audiences on client and P&L accountability

🎯 Requirements

• Experience leading either client-facing operations or account management at real scale, with hands-on exposure to the other • Operational rigor, including forecasting, workflow design, data-driven cadence, and service-level management • Applied AI fluency, including implementing AI workflows in client-facing teams and evaluating their results • Senior client relationship management and cross-functional influence • Experience carrying or materially influencing retention, renewal, or expansion targets • Experience building a team, process, function, or service line from scratch • People leadership experience, including at least one layer of managers, or clear readiness to lead managers • Hiring experience and addressing underperformance • Roughly 8–12 years in client-facing operations, account management, or customer success • At least 3 years leading teams • Strongly preferred: managing a team responsible for $25M+ annual revenue • Strongly preferred: background in adtech, martech, data, measurement, retail media, or agency-facing SaaS • Strongly preferred: experience serving brands and agencies simultaneously • Strongly preferred: experience in a multi-product environment • Strongly preferred: experience through a company stage change such as growth, acquisition, or professionalization

🏖️ Benefits

• Competitive salary • Stock options • Flexible vacation • Medical insurance • Dental insurance • Flexible Spending Account (FSA) • Company Matched 401(k) • Unlimited PTO (within reason) • Talented co-workers and management • Agile Development Program for continued learning/professional development • Paid Paternity & Maternity Leave • Potential bonus and equity as part of total rewards package

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